Information Under MSR Clause B.1.11

Citizen's Charter

Citizen Charter

Patient’s Rights and Responsibilities

Rights of Patients:

  • Be treated with dignity, respect, consideration of their individual values and belief and
  • Privacy during examination, procedures and treatment.
  • Be protected from physical abuse or neglect.
  • Refuse treatment.
  • Confidentiality of all records and communications, to the extent provided by law.
  • Participate in decisions about their care and provide informed consent.
  • Be informed of the estimated costs of proposed treatment.
  • Access to information contained in the Medical Record in the form of a Medical Report.
  • Discharge Summary.
  • Voice their concerns and complaints with the Patient Advocacy Cell of the Medical College
  • Access to Superintendents Office.
  • Have the appropriate family member eligible to all the above rights, in case the patient is
  • Unable to meaningfully participate in his / her care.

Responsibilities of Patients:

  • Provide accurate and complete information about their health condition.
  • Follow the treatment plan recommended by the treating Doctor.
  • Accept responsibility for their actions if they refuse treatment.
  • Preserve and produce all the records of their illness.
  • Accept responsibility for the safekeeping of their valuables and possessions.
  • Abide by the rules and regulations of the hospital including the “No-tobacco Campus Policy”.
  • Be considerate of the rights of other patients and SMSIMSR personnel by assisting with the control of noise, cleanliness and number of visitors.
  • Respect the property of others and that of SMSIMSR.
  • Provide honest information concerning all documentation requested by the staff of SMSIMSR.
  • Provide useful feedback about services and policies.
  • Treat all healthcare workers with respect.
  • Abide by all applicable National, State and Local laws.
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